Legal

Some of the information we collect from you, known as personal data, can identify you. An example of personal data may be your name, address, or email address.

Some personal data we collect only when you provide it to us. This may include:

• Individual and business contact information (such as name, job title, department, company name, postal or e-mail address, and telephone or fax number)
• Shipment information (such as contact information of shipper, consignee and/or notify party; signature on delivery order; description of goods, number of pieces, weight and value of shipment) that is provided to authorities for customs and tax clearance or for security screening
• Financial information (such as financial account information used for credit set-up and/or information that may be contained in a business credit report by Dun & Bradstreet)
• Employment information (such as employment history, employee number, performance appraisals, salary and benefits)
• CCTV image, photo, and biometric data such as fingerprints, or even your signature

Some personal data we collect automatically when you use our website, applications software (App), or services. This is known as user-generated content and may include some or all of the following types of information:

• Your Internet Protocol (IP) address
• Cookie identifier
• Country of origin information (from which country you are accessing our website)
• Usernames and passwords used to access Expeditors resources
• Mobile device unique identifier
• SMS Text
• Social Media identifier (such as Facebook or Twitter ID)
• Geographic location based on GPS/Wi-Fi/communications network local information

If you are a customer, service provider, agent or contractor, we collect, process, and/or otherwise use your personal data for the following purposes:

• Provide the information, products and services you request;
• Pick-up and deliver shipments
• Provide you with shipment information such as tracking and tracing of shipment location
• Allow you, if you are a driver, to check-in in advance of a pick-up
• Bill you for the products and services you request
• Provide you, if you are a costumer, with effective customer service
• Contact you with information and notices related to your use of our products and services, including our websites
• Contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us)
• Vet you, if you are a service provider, agent or contractor, to ensure that you (and your company) have the appropriate experience and qualifications to provide services on our behalf
• Invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us)
• Improve our products and services and develop new products and services;
• Improve our marketing and promotional efforts
• Improve the content, functionality and usability of Expeditors websites
• Enforce our website's Terms of Use
• Use for any other purpose about which we provide notice at the time of collection
• Comply with legal and regulatory requirements; monitoring and enforcing compliance with company policies and procedures and with legal and regulatory requirements
• Protect the security of personal data as well as Expeditors systems and premises
• Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities

If you are an employee or job applicant, we collect, process, and/or otherwise use your personal data for the following purposes:

• Conduct background checks on you, where permitted by law
• Evaluate your interest in employment and contact you regarding possible employment with Expeditors
• Manage payroll processing (including management of salaries, expenses, taxes, required notifications to governmental authorities and the like)
• Maintain and manage compensation related activities, including stock plan administration and compensation analysis and administration
• establish, maintain, and manage benefits and personnel administration
• Manage business travel (e.g., limousines, commercial flights, hotels, rental cars)
• Perform services contracts and obligations
• Facilitate legal proceedings and government investigations, including preservation of relevant data
• Monitor and enforce compliance with Company policies and procedures and with legal and regulatory requirements
• Provide IT support and services

A dynamic non-exhaustive list of why we collect your (i.e., employee) personal data is in our Employee Privacy Notice on insite.

We do not sell, disclose, or otherwise process your personal data except as described herein or otherwise disclosed to you at the time the data is collected. We will retain your personal data no longer than is necessary to carry out the purposes listed in this Privacy Statement and/or as required by applicable law.

We also use data that does not identify you, called non-personal data, for lots of purposes, including to improve our products and services. In particular, we may use non-personal data to build anonymous data profiles and provide segmented marketing, generate aggregate statistical information, and to improve and administer our current services and create new products and services.

You can be assured that we protect the information we collect. By using our products or services, you agree to the collection, use and sharing of your data in accordance with this Privacy Statement.

Expeditors collects information about you from various sources. For example, we may have a direct relationship with you, and you may choose to provide information to us in connection with that relationship. You may choose to submit information to us, for example, in person, over the phone, through the postal mail service or electronic mail, on our website, in connection with use of our products, services or applications software, when you participate in an offer or promotion, or in connection with an actual or potential business or employment relationship with us. We also may obtain information about you from you directly or from companies that use our products or services, publicly available information systems, business credit reporting agencies, and commercial information services.

We also collect data automatically, by your Web browser when you visit our website, or through the App that you have downloaded. This information typically includes your IP address, the identity of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, the pages you visit, your location and your mobile device unique identifier. Specifically, through our App, we may collect technical data and related information, system, application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to such App. When you use any of our App, the App may automatically collect and store some or all of the following information from your mobile or GPS container tracking device, including without limitation your preferred language and country site (if applicable); your phone number or other unique device identifier assigned to your mobile or GPS container device; the IP address of your mobile or GPS container device; the manufacturer and model of your mobile or GPS container device; mobile or GPS container operating system; type of Internet browsers you are using; and information about how you interact with the App, such as how many times you use a specific part of the App over a given time period, the amount of time you spend using the App, how often you use the App, actions you take in the App, and how you engage with the App.

We also use "cookies" and other web technologies to collect information and support certain features of our website. If you are curious what is meant by a cookie and how we use cookies and third-party tracking and analytics services, please click here.

Expeditors is global, comprising many companies in multiple offices around the world. In order to do business around the globe and as part of normal business operations, we may share your personal data with third parties (affiliates of Expeditors or third-party providers) to provide products and services that you request.

If you are a customer, we may disclose your data to third-party providers that perform tasks on our behalf and under our instructions. These third-party providers may use your personal data only in connection with services that they provide on our behalf and they are bound to protect your personal data in a manner consistent with our policies and practices.

If you are an employee, we may disclose your data to third parties to fulfil employment and payroll-related tasks; to obtain information technology support (e.g., software maintenance and data hosting) and to provide employee support (e.g., benefits and human capital management consulting).

If you are a third-party provider (e.g., service provider, agent or contractor), we may share your personal data with external due diligence service providers that conduct background checks and due diligence review on you under our instructions. We may also share your data with third-parties that assist with App content.

We may also disclose your personal data to governmental agencies and regulators (e.g., tax authorities), external advisors (e.g., lawyers, accountants, and auditors), courts and other tribunals, and government authorities, to the extent required or permitted by applicable legal obligations. We may also disclose information about you when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose information about you to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of our website; to enforce or apply our website's terms of use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others. If we are legally compelled to disclose your personal data to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited.

We do not sell or rent your personal data to third parties.

Whether you are a customer or a third-party service provider, agent or contractor, you have the right to request that we update, correct, or delete (assuming that this does not impact the services we are providing to you) your personal data at any time. We may reject requests which risk the privacy of others or are unreasonable or repetitive, or would require disproportionate effort. Unless you request us to delete your data, we may keep your personal data for a period consistent with our Document Retention Policy (but we typically keep your personal data no longer than is reasonably necessary given the purposes for which the data was collected).

You have the right to opt out of the use or collection of certain data by us or by third parties, including personal data and non-personal data, by completing a Personal Data Request Form and forwarding the completed form to: dataprivacy@expeditors.com

You have the right to opt-out of receiving our email newsletters, bulletins, or other information at any time by following the instructions in the relevant unsubscribe process outlined in the applicable email or newsletter. Please be aware that our emails may include important or useful information about the products or services that we are providing you, including information about your shipment(s) or the status of your work orders or credit accounts.

If you are an employee, please refer to our Employee Privacy Notice on insite to learn more about your rights over your personal data.

You have the right to expect us to protect your personal data and keep it safe. We work hard to protect Expeditors, our customers, partners, employees and users from unauthorized access to or unauthorized alteration, disclosure or destruction of the information we hold. In particular:

• We abide by this Privacy Statement at all times with respect to all personal data that we collect from you;
• We limit the use and disclosure of your personal data, and work to ensure that anyone with whom we share such information treats that information with the privacy and security it deserves; and
• We have put in place industry-accepted physical, technical and administrative practices appropriate to our business to safeguard and secure the information we collect. Contact us for a copy of our Cybersecurity Statement.